Free UK delivery (mainland, excl. Highlands)
Industry accredited
Payment secure
Free UK delivery (mainland, excl. Highlands)
Log in to your account
Our website address is: https://logwisefirewood.co.uk.
When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
An anonymised string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.
If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.
We collect your name, email, and message for reasons of legitimate interests – it is necessary for us to read and store your message so that we can respond in the way that you would expect.
We collect your name and email, both of which are automatically added to our email list via MailChimp integration. By giving your name and email, and checking the tick box or clicking the button to join our newsletter, you give consent in line with GDPR requirements.
If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.
We do not share your data.
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognise and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Visitor comments may be checked through an automated spam detection service.
The data we collect is stored in GDPR compliant clouds, meaning it is safe and secure
To ensure that your delivery runs smoothly please take a moment to read this important delivery information.
For large national deliveries we use a third party pallet delivery network, for smaller deliveries we use UPS national courier service.
National pallet delivery is made using our third party haulier, using a 3.5 ton van or a 7.5 ton truck with a tail lift.
These trucks are 8.5 metres in length and they require 2.8 metres of width access to safely enter a road or driveway.
Your goods are delivered on a pallet and left as close to your front door or log store as possible.
If the delivery vehicle cannot access your property the pallet is left kerbside.
Most of our orders require pallet delivery, the pallet is moved from the delivery vehicle using a pallet pump truck pushed by hand.
These pump trucks cannot operate on steep inclines or on gravel or grass.
If the pump truck cannot operate, the pallet will be left kerbside.
If a delivery is refused by a customer because kerbside delivery is not acceptable and the order is returned a refund is given minus the initial delivery charge plus the return charge.
Delivery time
Time of delivery is between 8am and 8pm unless a Saturday delivery has been specified.
Standard 2 day pallet delivery is free to UK the UK mainland (excluding Scottish Highlands), next day delivery and Saturday delivery is charged at an extra cost as shown in the checkout page.
Next day delivery is available for orders placed before 10am, orders placed after this time will processed the following day and delivered the day after this.
For a Saturday delivery your order must be placed no later than Wednesday – any orders requesting a Saturday delivery that are placed on a Thursday or Friday will be delivered on the Saturday of the following week.
Standard bulk bag of logs: 1.2 metres (wide) x 1 metre (deep) x 0.8 metres (high)
Large bulk bag of logs: 1.2 metres (wide) x 1 metre (deep) x 1.4 metres (high)
50 bags of logs: 1.2 metres (wide) x 1 metre (deep) x 1.25 metres (high)
70 bags of kiln dried logs: 1.2 metres (wide) x 1 metre (deep) x 1.75 metres (high)
For local deliveries we use a transit size van to deliver your logs as close to your log store as possible.
We do our utmost to meet delivery requests if they are achievable. Delivery dates and times are flexible and can be arranged but are not guaranteed. They are fulfilled at the discretion of the delivery driver. Please use the ‘order notes’ on the checkout page to request any specific requirements.