Free UK delivery (mainland, excl. Highlands) 

Refund and Returns Policy

Because each of our products is Logwise Quality Assured, we have full confidence in the quality of each order and its accuracy to our on-site product descriptions.

With this in mind we are proud to offer a refund policy for our firewood products, including all logs, kindling, firelighters and briquettes, per the following criteria:

  • If your firewood does not align with the specification on the product page in terms of log size, wood type, moisture level and so on, we will provide a full refund.
  • Firewood must have been stored correctly to prevent it from getting wet.
  • Refund claims must be made within 1 week of delivery, as soon as the issue is identified.

If a delivery is refused by a customer because kerbside delivery is not acceptable and the order is returned a refund is given minus the initial delivery charge plus the return charge.

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